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Refund Policy

US Public Safety Group posted this on Dec 22, 2015

REFUND POLICY

  • In the unlikely event that we send you a product that is not as you ordered, we will replace it free of charge, including shipping costs.
  • We will accept returns for credit on new un-used items that are not custom made, in stock items. 
  • We do not accept returns on any items that have been custom made. This includes but is not limited to Wallets and Cases with badge cuts, Custom Patches, Custom Badges, Family Badges, Custom Seals & Insignia, and In Stock Badges we apply seals to.

In order for your return to be accepted, we ask that you follow these steps:

  • You must return the item within 14 days of when the shipment was dropped off from the carrier.
  • Please use your order number as a Return Authorization Number (RA)
  • The item must be in brand-new, unused condition.
  • Items that we shipped as ordered are to be shipped at your cost to the location provided on the return.
  • Any refused or non-deliverable merchandise will not be credited. You will be charged for the second shipping if the address you entered was incorrect.
  • Once we receive your item we will credit the amount you paid to your original method of payment. Shipping costs are non-refundable.

Many of our in stock products are shipped the same day when ordered. Once an item is shipped the order can not be canceled or changed.  Custom orders are sent to the manufacturer the same day they are ordered. Once they have been sent to the manufacturer the orders can not be changed or canceled.  If you need to change or cancel an order, contact us as soon as possible.  We will do our best to accommodate you but we can not guarantee that we will be able to change or cancel the order.  Order changes or cancellation is done totally at our discretion.

Categories: Company Policies
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