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Company Policies

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Does EPoliceSupply.Com share my information with others?
US Public Safety Group Dec 22, 2015

Because we work with Federal, State, County and local law enforcement we take great pride in keeping your information secure and safe. We will never share any of your personal data or information with anyone else. WE DO NOT SELL OR RENT YOUR NAME TO ANYONE PERIOD!! WE DO NOT ADD YOUR EMAIL AD...

What is your privacy policy?
US Public Safety Group Dec 22, 2015

Information Collection & Privacy PolicyPersonal InformationEPoliceSupply.Com collects personal information you give us when you visit our site; contact EPoliceSupply.Com by mail, phone or e-mail; fill out requests for information through our advertisements and promotions; and/or request our e...

What are your websites terms and conditions
US Public Safety Group Dec 22, 2015

Acceptance of TermsEPoliceSupply.Com reserves the right to accept or reject any and all orders, regardless of the manner in which the order is made. EPoliceSupply.Com reserves the right to update these Terms and Conditions at any time without notice to you.Place of SaleOrders become valid, and ...

Refund Policy
US Public Safety Group Dec 22, 2015

REFUND POLICY In the unlikely event that we send you a product that is not as you ordered, we will replace it free of charge, including shipping costs. We will accept returns for credit on new un-used items that are not custom made, in stock items.  We do not accept returns on...

Can I return my custom badge or leather?
US Public Safety Group Dec 22, 2015

If your custom badge, custom leather, or any custom product is made exactly as you ordered, then it is NOT returnable. If there were any mistakes made by any of our manufacturers, we will gladly remake the products at no charge to you.

My order was cancelled, and I paid by Paypal, Will I get a refund?
US Public Safety Group Dec 22, 2015

When purchasing using PayPal, it creates a bit of a challenge. We do collect the funds the day the order is placed. We do put some orders on "HOLD" waiting for credentials. When we cancel an order we do have to manually issue a Paypal refund. We do try an remember to issue refunds, but we are onl...

My order was cancelled, was my credit card charged?
US Public Safety Group Dec 22, 2015

When you place an order on our site, we only put a "HOLD" on your card for the amount of your order. When we accept and process your order then we officially charge your card. If we cancel your order, then the "HOLD" will disappear in 7 days. If you use a debit card, the same thing happens, we o...

What is your Shipping Policy?
US Public Safety Group Dec 22, 2015

Delivery Options for the United States UPS is our preferred shipping provider and will be used whenever possible.  USPS Priority Mail will also be used when UPS is not available, such as PO Boxes, APO/FPO, and any other address UPS is unable to verify.  Shipping rates are based upo...

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